Privacy Policy

Version of 04.11.2026

1. Who processes the data

The data controller is Individual Entrepreneur Kinetiksi, identification code 35601129013, registered address: Apeni village, Lagodekhi, Georgia, phone and WhatsApp: +995 598 34 41 99, email: support@ebroker.ge.

We process personal data in accordance with the Law of Georgia on Personal Data Protection.

2. What data we process

• Account data: name, email, phone number (for verification), Google identifier when signing in with Google.
• Shipment documents and data extracted from them: names, addresses and identification codes of companies and entrepreneurs, names of contact persons and drivers, vehicle numbers, information on goods and value. Such documents may contain personal data of third parties. By uploading them, the User confirms they are entitled to share them.
• Payment data: amount, date and status of payment. Card data is processed by the payment provider Flitt; we do not receive it.
• Technical data: IP address, browser type, login and activity logs, strictly necessary cookies.

3. Why we process it

• Performance of the contract: document recognition, preparing draft declarations, account management, payments.
• Legal obligations: accounting and tax records.
• Legitimate interest: security, fraud prevention and prevention of free plan abuse, fixing errors.
• Consent: newsletters — only if the User has agreed; consent can be withdrawn at any time.

AI output consists of suggestions. Decisions with legal effect for the User are made by the User or the declarant, not by an automated system.

We do not use User documents to train artificial intelligence models and we do not sell data. Anonymised information on the selection of commodity codes (the description of the goods and the code selected, without the parties to the transaction, prices or document numbers) is used to improve code suggestions.

4. Who we share data with

Document recognition and processing run on our own hardware. To operate the Service we use the following processors:

• Cloudflare — website protection, content delivery, encrypted file storage;
• DigitalOcean — website and database hosting;
• Resend — sending emails (sign-in links, notifications, payment confirmations);
• Flitt — payment processing;
• Google — sign-in with a Google account (if the User chooses it);
• SMS provider — sending verification codes.
• Telegram — when the user turns on file delivery, the XML and PDF are sent through Telegram.

Where the data is processed: DigitalOcean — USA (New York); Cloudflare — files in R2 storage — Eastern Europe (EEUR region), website protection and content delivery — the Cloudflare network node nearest to the visitor; Resend — Japan (Tokyo); Google — USA. We share with processors only the data needed for their function.

Data is transferred outside Georgia only on the grounds of Article 37 of the Law on Personal Data Protection (a country with adequate safeguards or a contract with data protection safeguards).

We may also disclose data to public authorities where required by law.

5. How long we keep data

• Documents and extracted data — 30 days, then deleted automatically. The User can delete them earlier.
• "Item number — code" mappings — as long as the account exists or until the User deletes them.
• Account data — as long as the account exists and up to 30 days after deletion.
• Payment and accounting records — for the periods required by Georgian tax law.
• Technical logs — up to 90 days.

Anonymised information on the selection of commodity codes is kept indefinitely: it contains no documents and is not subject to the 30-day deletion.

6. How we protect data

Encryption in transit (HTTPS) and at rest, restricted server access, separation of different Users' data, access logging.

7. Your rights

You have the right to:

• obtain information about the data we process about you and a copy of it;
• have inaccurate data corrected;
• request deletion or restriction of processing;
• object to processing;
• withdraw consent;
• lodge a complaint with the State Audit Office of Georgia or a court.

Send requests to support@ebroker.ge. We will respond within the time limits set by law.

8. Cookies

We only use cookies necessary for the Service to work (sign-in, security, Cloudflare Turnstile bot protection). We do not use third-party advertising or analytics cookies.

9. Changes to this policy

We announce changes on the website and material changes also by email.

10. Company details

• Individual Entrepreneur Kinetiksi
• Identification code (ს/კ): 35601129013
• Registered address: Apeni village, Lagodekhi, Georgia
• Phone and WhatsApp: +995 598 34 41 99 · WhatsApp
• Email: support@ebroker.ge
• Website: https://ebroker.ge