Terms of Service

Version of 04.11.2026

Seller

• Individual Entrepreneur Kinetiksi
• Identification code (ს/კ): 35601129013
• Registered address: Apeni village, Lagodekhi, Georgia
• Phone and WhatsApp: +995 598 34 41 99 · WhatsApp
• Email: support@ebroker.ge
• Website: https://ebroker.ge

1. General

1.1. These Terms govern the use of the eBroker service available at https://ebroker.ge (the "Service"). The Service is provided by Individual Entrepreneur Kinetiksi, identification code 35601129013 ("we", "us").

1.2. By registering or using the Service, you (the "User") confirm that you have read and accept these Terms. If you act on behalf of a company, you confirm that you are authorised to accept these Terms on its behalf.

1.3. The Service is intended for business use by persons aged 18 or over.

2. What the Service does

2.1. The Service is software for preparing draft customs declarations. Based on uploaded documents (invoice, packing list, transport documents, certificates), the Service:

• extracts data;
• suggests commodity nomenclature codes;
• calculates indicative duties and taxes;
• generates XML for import into eCustoms (ASYCUDA) — for import and export, and data with entry sheets for the NCTS transit system — for transit and exit.

The Service prepares declarations for Georgian customs: import into Georgia, export from Georgia and transit through Georgia — whatever the country of dispatch of the goods. The Service does not perform customs clearance in the country of dispatch: the exporter or their broker in that country does it.

2.2. The Service is not a customs broker or customs representative. We do not submit declarations, do not deal with customs authorities on the User's behalf and do not assume the obligations of a declarant.

2.3. The Service's output consists of drafts prepared using artificial intelligence and may contain errors. The User, or the person lodging the declaration, must check all data — including commodity codes, value, weights, countries of origin and duty calculations — before the declaration is registered. The declarant is responsible for the content of the lodged declaration.

2.4. We keep developing the Service: features may change, be added or be temporarily unavailable.

3. Account

3.1. An account is required to use the Service. The User undertakes to provide accurate information and keep login credentials secure.

3.2. The User is responsible for all actions performed through their account and must report any unauthorised access to support@ebroker.ge.

3.3. We may suspend or delete an account in case of breach of these Terms, attempts to abuse the trial, or where required by law.

4. Trial

4.1. The free plan includes 3 declarations with up to 30 items each. If there are more than 30 items after combining, the Service offers to pay for the declaration on a paid plan or to cancel processing. If processing is cancelled, the free declaration is not used.

4.2. The free allowance is counted per importer, exporter or transit procedure holder identification code shown in the documents and per phone number. It does not increase by creating new accounts.

4.3. We may change or discontinue the free plan, or refuse it where abuse is suspected.

5. Prices and payment

5.1. Prices are listed at https://ebroker.ge/en/pricing in Georgian lari (GEL). Any taxes applicable by law are included in the price.

5.2. A declaration with up to 30 items (after items are combined under declaration rules) uses one declaration from a pack or plan. Each further started block of 30 items uses one more. This does not change the number of declarations lodged in eCustoms or NCTS: for example, 45 items are one declaration and use two declarations from the balance. The rule and the price are the same for import, export and transit (NCTS).

5.3. Declaration packages are valid for 12 months from payment. Unused declarations expire at the end of that period.

5.4. A broker plan is paid once for 30 days and does not renew automatically. You can renew it in the personal cabinet; we send a reminder 3 days before it ends. The plan includes 100 / 300 / 1,000 declarations for 30 days (Start / Pro / Max); unused declarations do not carry over to the next period. Declarations above the limit are paid from the overage balance at the plan price: 6 / 5 / 3 ₾. The balance is topped up by card from 100 ₾; if it is not enough, a declaration above the limit is not generated.

5.5. Payments are processed by the payment provider Flitt. We do not receive or store card data.

5.6. We will issue the refund within 14 calendar days of receiving the request. Refunds are governed by the Refund Policy: https://ebroker.ge/en/refund

6. User obligations

The User undertakes:

• to upload only documents they are entitled to process and share with us, including those containing third-party data;
• not to use the Service to prepare declarations for prohibited goods, to evade duties or otherwise break the law;
• not to attempt to access other users' data, disrupt the Service or send automated bulk requests without our consent;
• not to copy, decompile or resell the Service.

7. User documents and data

7.1. The User retains all rights to uploaded documents and grants us the right to process them solely to provide the Service.

7.2. Uploaded documents and extracted data are deleted automatically after 30 days. The User can delete them earlier using the "Delete now" button.

7.3. Mappings "item number / description — code" confirmed by the User are stored in their account to speed up future declarations. The User can delete them at any time.

7.4. We do not use User documents to train artificial intelligence models and we do not sell data. Anonymised information on the selection of commodity codes (the description of the goods and the code selected, without the parties to the transaction, prices or document numbers) is used to improve code suggestions.

7.5. Personal data processing is described in the Privacy Policy: https://ebroker.ge/en/privacy

8. Limitation of liability

8.1. The Service is provided "as is". We do not guarantee error-free results or uninterrupted operation.

8.2. We are not liable for:

• decisions of customs authorities;
• additional duties, penalties or delays in the release of goods;
• losses arising because the User or declarant did not check the draft before lodging it.

8.3. Our total liability to the User is limited to the amount the User paid for the Service in the 3 months preceding the event giving rise to the claim.

8.4. The limitations in this section do not apply where Georgian law does not permit them, including in cases of intent or gross negligence.

9. Intellectual property

The Service, its software, design, texts and the eBroker trademark belong to us. These Terms grant the User no rights to them other than the right to use the Service as intended.

10. Changes to the Terms

We may amend these Terms. We will announce material changes by email or on the website at least 14 days in advance. Continued use of the Service after changes take effect constitutes acceptance.

11. Termination

The User may delete their account at any time. We may terminate access in case of breach of these Terms. If we terminate access without a breach by the User, unused paid declarations are refunded under the Refund Policy.

12. Governing law and disputes

These Terms are governed by the laws of Georgia. Disputes are resolved by negotiation and, failing agreement, by the courts of Georgia.

The Terms are available in Georgian, Russian and English; if the texts differ, the Georgian version prevails. The current version is stored and available in the personal cabinet («Documents» section) and on this page.

13. Service delivery

13.1. The service is digital: there is no physical delivery, nothing is sent by post or courier.

13.2. Once the uploaded documents have been processed, the draft declaration (XML for eCustoms, JSON for NCTS, PDF) is available in the personal cabinet at https://ebroker.ge to view and download. Processing usually takes a few minutes; when it is ready, we email you at your account address.

13.3. A paid plan becomes available in the personal cabinet once the payment provider Flitt confirms the payment.

14. Refunds

14.1. Unused declarations of a package can be refunded within 14 days of payment, pro rata to their number. Fees for the current period of a broker plan are not refundable. If the Service could not process documents due to our fault, we will, at the User's choice, restore the used declaration or refund it.

14.2. Send the request to support@ebroker.ge from your account email. We will issue the refund within 14 calendar days of receiving the request, to the card used for payment, via the payment provider Flitt; the time to credit the card depends on the bank.

14.3. Full conditions, including when refunds are not given, are in the Refund Policy: https://ebroker.ge/en/refund

15. Contact

Individual Entrepreneur Kinetiksi, Identification code (ს/კ) 35601129013; Registered address: Apeni village, Lagodekhi, Georgia; Phone and WhatsApp: +995 598 34 41 99 (WhatsApp); Email: support@ebroker.ge