Refund Policy

Version of 15.10.2026

1. General

eBroker is a digital service. The service for a given declaration is considered delivered once the Service has generated the result (draft, file or entry sheet). You can try the Service before paying on the free plan.

2. Declaration packages

2.1. Within 14 days of payment you can get a refund for unused declarations in a package, pro rata to their number.

2.2. Used declarations are not refundable, except as set out in section 4.

3. Broker plan

3.1. A broker plan does not renew automatically: no further charge is made without your payment; access continues until the end of the paid period.

3.2. Fees for the current period are not refundable, except as set out in section 4.

4. Technical failures on our side

If the Service could not process documents due to our fault (system error, Service unavailable), we will, at the User's choice, restore the used declaration or refund it.

5. When refunds are not given

• decisions of customs authorities, additional charges and penalties;
• errors in a draft that the User or declarant did not check before lodging;
• unreadable or incomplete documents uploaded by the User;
• expiry of the package validity period.

6. How to request a refund

Email support@ebroker.ge from your account email with the payment date, amount and reason. We will issue the refund within 14 calendar days of receiving the request.

Approved refunds are credited to the card used for payment via the payment provider Flitt. The time to credit the card depends on the bank.